Shipping policy


Inside Europe we can ship within 2-7 working days depending on your location. In Germany it usually just takes 2-5 days after the day of your order.

Shipping costs are just your subsidy to our freight costs, which are usually much higher – especially for boards.

The shipment is made by DHL, UPS or freight forwarding. Depending on the shipment volume, it may happen that we distribute the delivery to different service providers. There are no more additional freight charges for subsequent deliveries. Items for subsequent delivery will be automatically forwarded to you upon arrival at our warehouse. Standard delivery times are Monday to Friday 8 am – 6 pm. If you want express or Saturday delivery, please contact our service team via mail or chat.

Every board is packed carefully with the necessary padding and protection. If you want you can add sustainable Flexi-Hex packing to your order.

You changed your mind? No worries. Within Germany you can return your order within 30 days for free. For return details from all countries, please check our warranty return & refunds policy here.

Shipping Costs per Country

 

Country

Shipping Time

Cost

Free Accessory 

Shipping from

Germany

2-5 days

15€ Board

3€ Accessories

50€

Austria

2-5 days

20€ Board

5€ Accessories

50€

Belgium

2-5 days

20€ Board

5€ Accessories

50€

Denmark

2-5 days

20€ Board

5€ Accessories

50€

Czechia

2-5 days

20€ Board

5€ Accessories

50€

Finland

3-7 days

25€ Board

10€ Accessories

100€

France **

2-5 days

15€ Board

5€ Accessories

50€

Greece **

3-7 days

40€ Board

10€ Accessories

100€

Hungary

3-7 days

30€ Board

10€ Accessories

100€

Ireland

4-7 days

30€ Board

10€ Accessories

100€

Italy

4-7 days

25€ Board

10€ Accessories

100€

Latvia

3-7 days

30€ Board

10€ Accessories

100€

Liechtenstein

3-5 days

60€ Board

10€ Accessories

100€

Lithuania

3-7 days

30€ Board

10€ Accessories

100€

Luxembourg

2-5 days

20€ Board

5€ Accessories

50€

Netherlands

2-5 days

20€ Board

5€ Accessories

50€

Poland

3-7 days

20€ Board

5€ Accessories

50€

Portugal **

3-7 days

40€ Board

10€ Accessories

100€

Slovakia

3-7 days

25€ Board

10€ Accessories

100€

Slovenia

3-7 days

25€ Board

10€ Accessories

100€

Spain **

3-7 days

25€ Board

10€ Accessories

100€

Sweden

4-7 days

30€ Board

10€ Accessories

100€

Switzerland * / ***

3-5 days

60€ Board

20€ Accessories

300€

UK **

 5-10 days

60€ Board

20€ Accessories

300€

 

If your country does not show up in the table contact aloha@kanoa-surfboards.com or use our Chat / Instagram Message and we will find a way to get your board to you!

* Customers from Switzerland: please note that apart from the shipping flat rate you will be charged Swiss VAT and customs duty upon arrival (most often this will be done by the logistics service provider e.g. UPS). You are not paying 19% German VAT unless your address is in Germany. Find out more here.

** Just mainland, for islands please contact us.

*** Swiss customers receive a 50% discount on shipping and only pay a handling fee of 10 EUR (above 50 EUR) or 30 EUR during free shipping phases.