Terms of service
ORDERS
Orders can only be placed online. Please enter your phone number for queries – this can be particularly relevant for shipping questions such as shipping abroad. If you have any questions, our knowledgeable staff will be happy to assist you via email or chat. If you would like to have a telephone consultation, we can arrange an appointment via chat or e-mail.
DELIVERY WITHIN GERMANY
Information about shipping and shipping fees can be found on our shipping page: https://kanoa-surfboards.com/policies/shipping-policy
There are no additional freight charges for subsequent deliveries. If, in exceptional cases, products from your order are not available at that time, items to be delivered later will be automatically forwarded to you upon arrival in our warehouse.
The standard shipping time for immediately available items is two business days for orders placed before 17:00. When shipping via UPS: The first delivery attempt is made without notice. If the driver does not meet you, he/she will leave a notification. There are three delivery attempts in total. Delivery times are Monday to Friday 8-18 o’clock. In exceptional cases we can also deliver on Saturdays for an extra charge of 14 Euro.
Please contact our service in urgent cases for express or Saturday delivery: https://kanoa surfboards.com/pages/contact
INTERNATIONAL DELIVERY
Under the shipping costs section on our website you will find the flat rates for the respective country of delivery. If you want us to send the goods to a country that is not listed, please contact us to find out the exact freight costs.
Shipping is done by UPS or freight forwarding. Return shipments are at the customer’s expense. Cash on delivery payment is possible within the EU (except Greece and new EU countries), Norway and Switzerland. The surcharge for cash on delivery payment abroad is a flat rate of 15 EUR.
VAT refund: For customers from non-EU countries, German VAT will be deducted directly from the invoice amount. Please note the customs regulations of your country.
Learn more at: https://kanoa-surfboards.com/policies/shipping-policy
PAYMENT
All indicated prices are in EURO, include VAT (excluding Switzerland / Liechtenstein and the United Kingdom) and do not include shipping costs. With your order you can choose between a variety of payment types like credit card, Paypal, SOFORT, SEPA Lastschrift, GIROPAY or by prepayment.
By prepayment: You will receive a proforma invoice by email. After receipt of money on our account the goods will be shipped immediately.
By credit card: When paying by credit card (e.g. VISA or Mastercard), please indicate the card number, the expiration date of the card, the card holder and the card verification number in your order.
EXCHANGE
If you wish to exchange an item, KANOA Surfboards will cover the cost of return shipping within Germany. The costs for returns from customers outside Germany are to be paid by the sender. The goods must be returned unused, free of damage and in the original packaging.
For bulky goods like boards please make use of our return service. Just contact the service and we will take care of the return of the goods.
You can print out a return label for small shipments via our DHL portal. Please do not send unfree packages, they will not be accepted.
A return label (from Gunsails GmbH) can be downloaded from our website. We will charge our normal flat rate freight for reshipping the exchanged product.
Learn more at: https://kanoa-surfboards.com/policies/refund-policy
RIGHT OF REVOCATION
You have the right to cancel the purchase within thirty (30) days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
In order to exercise your right of withdrawal, you must inform us, KANOA Surfboards as part of Gun Sails v. Osterhausen GmbH, Johannstr. 45, 66131 Saarbrücken, e-mail: aloha@kanoa-surfboards.com, by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this purchase contract in due time.
To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.
Learn more at: https://kanoa-surfboards.com/policies/refund-policy
CONSEQUENCES OF REVOCATION
If you cancel the purchase contract, we will reimburse you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged for this repayment. We may withhold the repayment until we have received the goods back and have been able to check them.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.
You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.
REVOCATION BY RETURNING THE GOODS
You can also cancel the contract by simply returning the goods to: Gun Sails v. Osterhausen GmbH, Johannstr. 45, 66131 Saarbrücken, Germany. If you return the goods to us within the legal revocation period without any explanation, we will consider this as a revocation of the contract.
If you have any questions about your right of withdrawal or your order, please contact our service via email to aloha@kanoa-surfboards.com or chat.
Learn more at: https://kanoa-surfboards.com/policies/refund-policy
COMPLAINTS / TRANSPORT DAMAGES
If there is a problem with a product delivered by one of our logistics service providers or freight forwarders, please contact our service department immediately. We will be happy to help you. Please check the shipment immediately upon receipt for completeness and integrity. If the package is damaged, please complain immediately to the delivery person and record this in writing on the receipt or digital device (e.g. together with your signature). In this case, please also contact us. Subsequent complaints can unfortunately not be accepted.
The European Commission provides a platform for online dispute resolution (OS). This gives consumers the opportunity to resolve disputes in connection with your online order without having to go to court. The platform can be accessed via the external link http://ec.europa.eu/consumers/odr/
Learn more about transport damage at: https://kanoa-surfboards.com/pages/warranty
CHANGES
We reserve the right to carry out technical changes, which serve to improve the product and quality, without prior notice.
USE OF YOUR DATA
Your interests worthy of protection are always taken into account during data processing in accordance with the statutory provisions. We process your personal data for the purpose of order processing and, where necessary, also transfer it to third parties, e.g. delivery companies. Furthermore, we use your address and order data for our own marketing purposes. This may also include the use of address data in the legally permitted manner for postal advertising purposes (excluded are telephone or e-mail advertising) by our trusted partners. You can object to the use, processing or transmission of your data for marketing purposes at any time by sending an informal written message to KANOA Surfboards, Service, Johannstr. 45, 66131 Saarbrücken, Germany or by e-mail to: aloha@kanoa-surfboards.com. Upon receipt of your objection, we will stop sending you any further advertising material.
Learn more at: https://kanoa-surfboards.com/policies/privacy-policy
Terms & Conditions - 150€ Gift Card Giveaway
General
Participation in the giveaway is voluntary, free of charge, and subject exclusively to these terms and conditions. By entering, participants explicitly accept these terms. All gender‑specific terms apply equally to all genders.
Organizer
The organizer of the giveaway is KANOA Surfboards / Gunsails von Osterhausen GmbH, Johannstraße 45, D-66131 Saarbrücken - Germany.
This giveaway is in no way connected to Instagram, Facebook, or any other platform and is neither sponsored, endorsed, nor administered by them.
No Claim, Termination & Disqualification
There is no legal claim to participate or to win. KANOA Surfboards reserves the right to modify, suspend, or terminate the giveaway at any time without prior notice and without stating reasons.
KANOA Surfboards further reserves the right, at its sole discretion, to disqualify participants for cause, in particular (a) for manipulation in connection with access to or conduct of the giveaway, (b) for violations of these terms, (c) for unfair conduct, or (d) for false or misleading information.
Eligibility
Participation is open to natural persons of full legal capacity who are at least 18 years of age. Participation is not dependent on the purchase of any goods or services. Employees of KANOA Surfboards and their immediate family members are excluded from participation.Entry
Requirements
Participation requires signing up for the KANOA Surfboards email newsletter and completing the double opt‑in process. Only confirmed subscriptions are eligible to win.
Giveaway Period
The giveaway starts on 25 September 2025 and ends on 31 October 2025 at 23:59 CET.
Prize
One (1) winner will be drawn. The prize is a €150 gift card for the KANOA Surfboards online shop (https://kanoa-surfboards.com). The prize is non‑transferable, non‑exchangeable, not redeemable for cash, and can only be redeemed in the online shop.
Winner Selection & Notification
The winner will be chosen at random from all valid entries after the giveaway period has ended. The winner will be notified by email and must confirm acceptance of the prize within 14 days after receipt of the notification. If no timely confirmation is received, the prize will be forfeited and a new winner will be selected.Data Processing
By participating, entrants consent pursuant to Art. 6 (1) (a) GDPR that their personal data (in particular email address) will be processed for the purpose of conducting the giveaway and sending the newsletter. In case of winning, additional data necessary to send the gift card will be collected.
Participants may withdraw their consent at any time (e.g., by unsubscribing from the newsletter. In this case, participation in the giveaway ends. Data will only be stored for the duration of the giveaway unless legal retention obligations or a legitimate interest require otherwise. Further details can be found in our Privacy Policy.
Liability
KANOA Surfboards shall be liable without limitation for intent and gross negligence, as well as under statutory provisions for damages resulting from injury to life, body, or health.
In the event of simple negligence, KANOA Surfboards shall only be liable for damages arising from the breach of an essential contractual obligation (cardinal duty), limited to the foreseeable, typical damages.
The above limitations also apply to representatives and vicarious agents of KANOA Surfboards. Liability under the German Product Liability Act remains unaffected.
Governing Law
This giveaway is subject exclusively to the laws of the Federal Republic of Germany. Mandatory consumer protection provisions of the country in which the participant has their habitual residence remain applicable.
Updated September 18th 2025
